Terms of service

Terms of Service & Privacy Policy

Last updated: September 7, 2025

PRIVACY POLICY

This Privacy Policy explains how Pehnē (“we,” “us,” “our”) uses and protects any information that you provide when using this website.

Pehnē is committed to ensuring your privacy is protected. Should we ask you to provide information that identifies you when using this website, you can be assured it will only be used in accordance with this statement.

We may update this policy from time to time by revising this page. Please check periodically to ensure you’re satisfied with any changes.

Information We Collect

  • Name and contact information (such as email and shipping/billing addresses)

  • Payment details (processed securely through third-party providers)

  • Demographic information such as postal code, preferences, and interests

  • Information relevant to customer surveys, marketing, or offers

  • Order and transaction history

How We Use This Information

  • To process and ship your orders

  • Internal record-keeping

  • To improve our products and services

  • To send promotional emails or newsletters about new products, special offers, or other updates (only if you’ve opted in; you can unsubscribe at any time)

  • To contact you for feedback or market research (via email or other channels, if opted in)

  • To customize the website according to your interests

We may also use your payment details to perform credit checks, authenticate identity, and obtain authorization for transactions.

Security

We are committed to protecting your information. We use suitable physical, electronic, and managerial procedures to safeguard the information we collect.

Cookies

This site may use cookies to enhance your browsing experience. Cookies allow web applications to tailor responses to you as an individual. You may choose to accept or decline cookies in your browser settings. Note that declining cookies may prevent you from taking full advantage of the website.

Third-Party Links

Our website may contain links to other sites of interest. Once you leave our site, we have no control over external sites and are not responsible for their privacy practices. Please review the privacy policies of any third-party websites you visit.

Your Choices

  • You may unsubscribe from marketing emails at any time by clicking “unsubscribe” at the bottom of our emails.

  • You may contact us at hello@pehne.co to request correction or deletion of your personal information.

We do not sell or lease your personal information to third parties. We may share it only with trusted service providers necessary to operate our business (e.g., Shopify, shipping carriers, payment processors).

TERMS OF USE

By browsing and using this website, you agree to comply with and be bound by the following terms and conditions of use. If you disagree with any part, please refrain from using this website.

The term Pehnē refers to the owner of the website. The term you refers to the user or viewer of this site.

Use of This Website

  • The content is for your general information and personal use only. It may change without notice.

  • We do not guarantee accuracy, completeness, or timeliness of information. Your use of information or materials on this website is at your own risk.

  • Unauthorized use of this website may give rise to a claim for damages and/or be a criminal offense.

Intellectual Property

This website contains material that is owned or licensed by us. This includes design, layout, text, images, graphics, and products. All are protected by copyright and intellectual property law. Reproduction is prohibited without prior written permission.

Orders & Payments

  • All prices are in USD.

  • Payments are processed securely via third-party providers (e.g., Shopify, PayPal).

  • We reserve the right to refuse or cancel orders at our discretion.

  • Applicable sales tax will be added based on your shipping address.

Shipping

  • In-stock items ship within 3–5 business days.

  • Made-to-order items ship within 1–2 weeks.

  • Shipping is calculated at checkout and varies by location.

  • Tracking is provided once an order ships.

Returns

Each Pehnē piece is handcrafted and one-of-a-kind. Because of this, all sales are final. Our goal is for you to love what you wear — if something feels off, contact us at hello@pehne.co, and we’ll always do our best to make it right.

Newsletter & Marketing

By signing up for our newsletter, you agree to receive periodic updates about new products, launches, and promotions. You can unsubscribe at any time by selecting “unsubscribe” at the bottom of our emails.

Limitation of Liability

This site and the products offered are provided “as is” and “as available.” We exclude liability for any inaccuracies or errors to the fullest extent permitted by law.

Governing Law

Your use of this website and any disputes arising from it are subject to the laws of the State of New York, United States.

Contact

Questions? Contact us at hello@pehne.co.